Frequently ASKED qUESTIONS

aNSWERS TO cOMMONLY aSKED qUESTIONS

How to sign up for a tour, insurance requirements, luggage, and more questions answered.

How to Book a TOUR

We must reach a minimum number of passengers who have paid a deposit or in full prior to the date we have to cancel accommodations /reservations or events.  This usually is 45 days prior to departure..  If we don’t receive the required number of travelers, the tour will be cancelled.  Waiting until the trip is confirmed may cause the trip to be cancelled.  Those who choose to wait to leave a refundable deposit may cause the tour to be cancelled.
Please book as soon as you know you want to go.  Most of our tours allow cancellation up to 45 days prior to the trip departure without penalty.  Please see our cancellation question below.
There are no discounts for last minute bookings. If we do not have enough customers 45 days prior to departure we may have to cancel the trip
Each Website page as well as the main overview pages has a “Book Now” button.   Select your tour, click the “Book Now” button, choose to pay either with a deposit (minimum $50.00) or just select the Pay in Full option, fill in you credit card number on the secure interface, answer some questions and you are full booked.  Alternately, you may call 587 223 0203 to book and pay via cheque, e-transfer or credit card.  Once payment has been received you are booked on the tour!

bus featureS

Life Time Highs Tours selects only newer buses seating 52 or 56 passengers,  They feature an on-board washroom, air conditioning, fresh air vents for each customer, on-board entertainment system with 5 monitors, leather reclining seats with foot rests and headrests, seatbelts, cup holders and 110 volt charging at each seat.
All drivers meet Transportation requirements and have many years of motor coach tour driving experience.

Cancellations

Most tours require a $50.00 deposit.  Tours priced at $1000.00 or more may require a bigger deposit – this wil be noted at time of booking.
The purchase of Cancellation Insurance is highly recommended to avoid forfeiture of funds.
Trip costs under $1000.00
A: $50.00 Minimum deposit is required to book a seat.
B. Cancellation 45 days or more prior to departure full refund (less credit card charges if applicable).
C. Cancellation 30 to 44 days prior to trip departure %50 refundable excluding the $50.00 deposit and credit card charges (if applicable).
D. Cancellation 15 – 29 days prior to trip departure %25 refundable excluding the $50.00 deposit and credit card charges (if applicable).
E. Cancellation 0 – 14 days prior to trip departure %0 refundable.
Trip costs over $1000.00
A: $100.00 Minimum deposit is required to book a seat.
B. Cancellation 45 days or more prior to departure full refund (less credit card charges if applicable).
C. Cancellation 30 to 44 days prior to trip departure %50 refundable excluding the $100.00 deposit and credit card charges (if applicable).
D. Cancellation 15 – 29  days prior to trip departure %25 refundable excluding the $100.00 deposit and credit card charges (if applicable.
E. Cancellation 0 – 14 days prior to trip departure %0 refundable.
All packages are transferable to another passenger provided Life Time Highs is notified of these changes.  Please check with us to see if there are any restrictions on the package.  All trips are guaranteed once minimum passenger requirements are met.
Our tours are scheduled for departure at specific times.  If a client fails to be on time, the tour will leave on time and the client is considered cancelled.

INsurance

This is your personal choice but, as with all types of travel, but it is highly recommended that you have trip cancellation insurance just in case of injury or illness.  We refund as per the cancellation policy above.
This again is your personal choice, but, as with all types of travel, but it is highly recommended that you have medical insurance just in case of injury or illness, especially on tour and out of province.  We do not provide coverage for any insurance but can recommend a broker if needed.

Extra Information TidBits

This is your tour!  Please let us know if you need a room with special features (handicap for example) or if you need to be close to someone else or perhaps close to the elevator.

Some tours include luggage handling but if you require assistance we an either help you or find hep for you.  We will do our best to help you!

In most cases, the coach seating is generally done in sequence of booking order. Booking early means you request can be easily accommodated. Some seating requests may be accommodated due to health reasons if possible.
We generally stay at hotels / resorts with casinos as they tend to be most cost effective.  They also supplies a means of entertainment for a lot of our customers.  However, we choose hotels that are most suited to our tours based on location and customer convenience.  We also do our best to provide side trips with many other activities.
We can provide all the details, every stop and every visit with all of the expected times for each.  The final versions are usually  sent out a week prior to th the departure date.
It should always depend upon the SERVICE you receive.  Typically Life Time Highs spends hours researching routes and destinations, entertains on the bus, narrates, picks up garbage on the bus, handles all reservations and excursions, keeps the tour on time, handles all aspects of the tour requiring tickets, handles emergencies of illness, death, missing passengers, baggage control and are generally available 24 hours per day while on tour.  Tips are never expected but are always appreciated and guidelines within this industry are $5.00 per day for the tour guide and $4.00 per day for the bus driver.

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