Frequently ASKED qUESTIONS
aNSWERS TO cOMMONLY aSKED qUESTIONS
How to sign up for a tour, insurance requirements, luggage, and more questions answered.
How to Book a TOUR
We must reach a minimum number of passengers who have paid a deposit or paid in full prior to the date we have to cancel accommodations / reservations or events. If we don’t meet the required number of travelers, the tour will be cancelled. Waiting until the trip is confirmed may cause the trip to be cancelled. Those who choose to wait to leave a refundable deposit may cause the tour to be cancelled.
Please book as soon as you know you want to go. Please see our cancellations section below.
There are no discounts for last minute bookings. If we do not have enough customers 45 days prior to departure we may have to cancel the trip.
To reserve a seat on a tour you must agree to the Tour Conditions and provide us with a deposit per person as stated on each tour. Your final tour payment is due in our office at least 45 days prior to departure. Some tours (usually those with flights) require full payment 90 days prior to departure. Check on individual tours for individual full payment due dates prior to the start of the tour. We accept MasterCard, Visa, and e-transfer, personal checks, bank drafts, or money orders in Canadian dollars.
Missing the final payment deadline may result in your being removed from the tour, regardless of deposit – please contact us if there any questions or issues. If you sign up for a tour after full payment due date, full payment is required. In all cases please check the final payment due date.
Each Website page as well as the main overview pages has a “Book Now” button. Select your tour, click the “Book Now” button, choose to pay either with a deposit (minimum $50.00) or just select the Pay in Full option, fill in you credit card number on the secure interface, answer some questions and you are full booked. Alternately, you may call 587 223 0203 to book and pay via cheque, e-transfer or credit card. Once payment has been received you are booked on the tour!
bus featureS
Life Time Highs Tours selects only newer buses seating 52 or 56 passengers, They feature an on-board washroom, air conditioning, fresh air vents for each customer, on-board entertainment system with 5 monitors, leather reclining seats with foot rests and headrests, seatbelts, cup holders and 110 volt charging at each seat.
All drivers meet Transportation requirements and have many years of motor coach tour driving experience.
Cancellations
Deposit and Registration Policy – Deposits are due at registration and full payment due date as noted on the web site. You have not reserved a seat unless a deposit has been received.
Reservations will be accepted on a first-come, first-served basis. You will not be considered registered until you sign up through the website or via phone call, have the deposit paid, and have received a confirmation email. As soon as you know you are going, please register and pay the deposit. This will reserve your place on the tour. Please note: If the balance of the tour package costs is not received by full payment date as noted on the web site, Life Time Highs reserves the right to treat the booking as cancelled by you.
DEPOSITS & PAYMENTS
Payments can be paid by cheque, credit card or E-transfer. A non-refundable deposit is required within 72 hours of booking your tour UNLESS otherwise stated on tour details. The deposit is transferable to another tour if the reservation is canceled 45 days or more PRIOR to final payment date. Check web site for final payment date.
Trip costs at or under $750.00: $ 50.00 Minimum deposit is required to book a seat.
Trip costs over $750.00 and under $2000.00: $200.00 Minimum deposit is required to book a seat.
Trip costs over $2000.00: $350.00 Minimum deposit is required to book a seat.
Trip costs over $3000.00: $450.00 Minimum deposit is required to book a seat
Trips with Airfare: Check website for deposit required to book a seat.
The purchase of Cancellation Insurance is highly recommended.
If the balance of the tour package costs is not received by full payment date as noted on the web site, Life Time Highs reserves the right to treat the booking as cancelled by you. If the booking is cancelled in this manner, all monies paid shall be treated as a cancellation charge to cover Life Time Highs’ costs.
CANCELLATION REFUNDS
All refunds are less the 5% fee for credit card charges. All amounts are in Canadian dollars.
Trip costs at or under $750.00
A. Cancellation 45 days or more prior to departure full refund less deposit. Deposit may be transferred to another tour
B. Cancellation 0 – 44 days prior to trip departure %0 refundable.
Trip costs over $750.00
Cancellation Policy: Deposit non-refundable.
A. Cancellation 91 days or more prior to departure full refund. Deposit transferable to another tour.
B. Cancellation 61 – 90 days prior to trip departure %75 refundable. Deposit transferable to another tour.
C. Cancellation 46 – 60 days prior to trip departure %25 refundable. Deposit transferable to another tour.
D. Cancellation 0 – 45 days prior to trip departure %0 refundable.
Tours with Flights included:
Cancellation Policy: Deposit is non-refundable.
A. Cancellation 91 days or more prior to departure %75 refundable of payment (less deposit).
B. Cancellation 61 – 90 days prior to trip departure %50 refundable of payment (less deposit).
C. Cancellation 46 – 50 days prior to trip departure %25 refundable of payment (less deposit).
D. Cancellation 0 – 45 day prior to trip departure %0 refundable.
All packages are transferable to another passenger provided Life Time Highs is notified of these changes. These changes are subject to a $50.00 administration fee.
Please check with us to see if there are any restrictions on the package. All trips are guaranteed once minimum passenger requirements are met.
Our tours are scheduled for departure at specific times. If a client fails to be on time, the tour will leave on time and the client is considered cancelled with no refund.
INsurance
This is your personal choice but, as with all types of travel, but it is highly recommended that you have trip cancellation insurance just in case of injury or illness. We refund as per the cancellation policy above.
This again is your personal choice, but, as with all types of travel, but it is highly recommended that you have medical insurance just in case of injury or illness, especially on tour and out of province. We do not provide coverage for any insurance but can recommend a broker if needed.
Extra Information TidBits
This is your tour! Please let us know if you need a room with special features (handicap for example) or if you need to be close to someone else or perhaps close to the elevator.
Some tours include luggage handling but if you require assistance we an either help you or find hep for you. We will do our best to help you!
In most cases, the coach seating is generally done in sequence of booking order. Booking early means you request can be easily accommodated. Some seating requests may be accommodated due to health reasons if possible.
We generally stay at hotels / resorts with casinos as they tend to be most cost effective. They also supplies a means of entertainment for a lot of our customers. However, we choose hotels that are most suited to our tours based on location and customer convenience. We also do our best to provide side trips with many other activities.
We can provide all the details, every stop and every visit with all of the expected times for each. The final versions are usually sent out a week prior to the departure date.
It should always depend upon the SERVICE you receive. Typically Life Time Highs spends hours researching routes and destinations, entertains on the bus, narrates, picks up garbage on the bus, handles all reservations and excursions, keeps the tour on time, handles all aspects of the tour requiring tickets, handles emergencies of illness, death, missing passengers, baggage control and are generally available 24 hours per day while on tour. Tips are never expected but are always appreciated and guidelines within this industry are $5.00 per day for the tour guide and $4.00 per day for the bus driver.
Privacy Policy
Who we are
Our website address is: https://LTHTours.ca
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Life time Highs tours respects the privacy of its customers, as well as the privacy of visitors and users of its websites. This Privacy Policy applies solely to information collected by this web site. This Privacy Policy (“Privacy Policy”) is intended to inform you of our policies and practices regarding the collection, use, and disclosure of any personal information we obtain about you based upon your use of our website. “Personal Information” is information about you that is personally identifiable to you. PLEASE CAREFULLY READ THIS STATEMENT BEFORE USING THE SITE, AS IT AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS. This Statement does not apply to any other web sites or any offline activities by Life Time Highs Corporation.
Information Collection
In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. We do collect Personal Information that you submit to us voluntarily by the forms on this site. We may gather such information, for example when you request information. The Personal Information we collect includes, but is not limited to, the following: name, mailing address, telephone number, e-mail address.
Information Use and Sharing
We do not sell your Personal Information to third parties. We do not share personal information with affiliates or third parties for the affiliates’ or third parties’ direct marketing purposes. We may share your information with Clients that maintain ownership of your deficiency account(s). We will use your information to respond to you, regarding the reason you contacted us. In order to provide services for you, we may engage trusted Service Providers to assist us, and in connection with such assistance, we may provide them with Personal Information that you have provided that is necessary for them to assist us. We use third parties to process online Web or IVR payments you make to us. These Service Providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Client Services; or (b) to protect and defend the rights or property of Client Services, Inc. or users of our websites.
We reserve the right to transfer any information we have about you in the event that all or part of LTH Tours. or all or part of its assets are acquired by, merged with , sold to, or otherwise disposed of to one or more third parties (including, without limitation, in the event of bankruptcy).
We also may use third-party website analytics tools that collect information about visitor traffic on our sites and mobile applications.
Links to Other Sites
Our provision of a link to any other website or location is for your convenience. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
Security
Access to nonpublic personal information about you is restricted to those employees and Clients who have a need to know such information (e.g. to process your transactions or provide services to you). Client Services uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Links to Other Sites
Our provision of a link to any other website or location is for your convenience. Please be aware that the terms of our Privacy Policy do not apply to these outside websites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
Security
Access to nonpublic personal information about you is restricted to those employees and Clients who have a need to know such information (e.g. to process your transactions or provide services to you). Client Services uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.
